Shipping policy
Order Processing
Orders are typically prepared within 1 business day. Each item is carefully packed before shipment.
Shipping
Orders are shipped from:
877 S. Azusa Avenue
City of Industry, California 91748
United States of America
Shipping carrier: FedEx
United States
Shipping fee: Free shipping
Estimated delivery time: 5–8 business days
Canada
Shipping fee: $50 USD
Estimated delivery time: 6–10 business days
Major holidays or severe weather conditions may cause delivery delays.
Shipping areas: United States (Excludes Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific), Canada.
Order Changes & Cancellations
- Please check your shipping address carefully — changes are not possible after shipping.
- Order cancellations are allowed within 12 hours of purchase.
Payments
- Payment is captured only when your order ships.
- Authorization holds are standard bank procedures.
- Multiple-item orders may be charged separately.
Tracking
Tracking numbers are emailed once the order ships.
Track your package here: https://www.fedex.com/
Returns & Refunds
- We offer a 30-day return/exchange policy for eligible items.
- Return shipping is free for quality issues or incorrect items. For other reasons, the customer is responsible for return shipping costs.
- Refunds are processed within 1–3 business days after receiving approved returns.
- For more details, please refer to our Returns & Refunds Policy.
Taxes & Duties
Lemofuta covers applicable customs duties. Any other taxes or fees that may apply are the customer’s responsibility. Lemofuta does not charge additional taxes to customers at checkout.
Support
Questions? Contact: customerservice@lemofuta.com
Response time: within 12 hours.
If you do not receive a reply, please check your spam folder. You can also contact us via online chat.
