Ordering & Discounts
Can I change or cancel my order?
If you need to modify or cancel your order, please contact our customer support team as soon as possible via email customerservice@lemofuta.com. Orders that have already been processed or shipped cannot be modified or canceled.
How do I apply a discount code or promotion?
If a promotion or discount code is available, you can enter it at checkout. The final price after discount will be displayed before payment is completed.
Payment
What payment methods are accepted?
We accept major payment methods including:
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, UnionPay
Is my payment secure?
Yes. All payments are processed through secure payment gateways and protected with industry-standard encryption to ensure your financial information is safe.
What if payment fails?
If your payment fails, please double-check your payment details or try another payment method. You may also contact your bank or payment provider if the issue continues.
Shipping & Delivery
Do you offer free shipping? Where do you ship and how long does delivery take?
Orders are shipped from:
877 S. Azusa Avenue
City of Industry, California 91748
United States of America
Shipping carrier: FedEx
United States
Shipping fee: Free shipping
Estimated delivery time: 5–8 business days
Canada
Shipping fee: $50 USD
Estimated delivery time: 6–10 business days
Major holidays or severe weather conditions may cause delivery delays.
Shipping areas: United States (Excludes Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific), Canada.
How can I track my order?
After your order ships, you will receive a tracking number by email. You can use the tracking link provided in the email to check the delivery status of your package.
Returns & Exchanges
Can I return or exchange items?
Yes. Returns can be requested within 30 days of delivery if the item is unused and in its original packaging.
Who pays return shipping?
Customers are responsible for return shipping costs unless the product received is defective or incorrect.
How long until I receive a refund?
Refunds are processed within 3 business days after receiving and inspecting the returned item.
Products & Care
What products does Lemofuta offer?
Lemofuta focuses on meditation and relaxation devices, such as:
- Smart Zen Garden sand drawing devices
- Automatic singing bowls
- Aromatherapy and relaxation products
These products are designed to help create a calm and mindful living.
How should I care for my products?
Keep electronic devices in a dry environment and clean them with a soft cloth. Avoid moisture near electronic components. For sand garden products, keep the sand tray clean to ensure smooth operation.
Account & Login
Do I need an account to order?
No, guest checkout is available. Accounts allow faster checkout and easier tracking.
What if I forget my password?
Reset it via the login page.
Privacy & Security
Is my information safe?
Yes, we follow strict privacy standards and encrypt all sensitive data.
For any further questions, please contact us at customerservice@lemofuta.com or via the website inbox. We’ll respond as soon as we can.
